Terms of Service

Enyare is an appointment booking platform operated by Panthra ("Enyare", "we", "us"). These Terms of Service (the "Terms") govern your access to and use of the platform, whether you use it as an organization that manages appointments or as a person who books one.

Enyare is a multi-organization platform: each office, clinic, or business (the "provider") uses Enyare to manage its own appointments. Please read these Terms together with our Privacy Policy, which explains how we handle personal data.

By accessing or using Enyare, you agree to be bound by these Terms. If you use the platform on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf. If you do not agree to these Terms, you may not use the platform.

Enyare provides software that lets a provider publish availability, accept and manage appointments, send confirmations and reminders, and keep a record of its clients and bookings. Features available to a given provider may vary depending on its plan and configuration.

Enyare is a technology provider. We do not deliver the underlying professional services (medical, sporting, educational, or otherwise) booked through the platform; those are provided solely by the provider.

Enyare is scheduling software only. It is not a medical, health, or emergency service, and it does not provide medical advice, diagnosis, or treatment. An appointment booked through Enyare does not create a doctor-patient or other professional relationship with us.

Never rely on Enyare for medical emergencies. If you have a medical emergency, contact your local emergency services or a healthcare provider directly. Any medical or professional care is the sole responsibility of the provider, not of Enyare.

Staff of a provider access Enyare through individual accounts. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

Clients can book an appointment by providing the information the provider requires (such as name and phone number), without necessarily creating an account.

Each provider is the controller of its clients' personal data and is responsible for:

• Using the platform in compliance with applicable law, including data-protection and, where relevant, health-confidentiality rules.

• Obtaining any consent required from its clients to manage their appointments and to send them confirmations and reminders.

• The accuracy of the availability, services, and information it publishes, and for honoring the appointments it accepts.

Panthra acts as a processor that handles that data on the provider's behalf and according to its instructions, as described in the Privacy Policy.

When you book an appointment through Enyare, you agree to provide accurate information and to attend or cancel in good faith. The booking is an arrangement between you and the provider; Enyare facilitates it but is not a party to it.

Cancellation, rescheduling, no-show, and any payment terms for the appointment itself are set by the provider, not by Enyare.

You agree not to:

• Use the platform for any unlawful, fraudulent, or abusive purpose.

• Send spam, harassment, or unsolicited marketing through the platform's messaging.

• Attempt to gain unauthorized access to the platform, other organizations' data, or the underlying systems.

• Interfere with or disrupt the platform, or circumvent rate limits, security, or anti-abuse measures.

• Upload malware or use the platform to infringe the rights of others.

If you are a provider, you are responsible for having the legal basis and any consent required to upload and process your clients' personal data through the platform.

We may suspend or terminate access that violates these rules.

Some features are offered under paid plans. Where a paid plan applies, the provider agrees to pay the fees described at the time of subscription. Unless stated otherwise, fees are recurring and billed in advance for each period, and are non-refundable except where required by law.

We may change plan pricing with reasonable advance notice; changes take effect at the start of the next billing period.

We work to keep Enyare available and reliable, but we do not guarantee that the platform will be uninterrupted or error-free. We may perform maintenance, and we may add, modify, or discontinue features over time. We are not liable for appointments missed due to factors outside our reasonable control, including interruptions in third-party messaging or hosting providers.

To the maximum extent permitted by law, Enyare and Panthra are not liable for indirect, incidental, special, or consequential damages, or for lost profits, data, or goodwill, arising from the use of or inability to use the platform.

To the extent liability cannot be excluded, our total liability for any claim relating to the platform is limited to the amounts paid for the service in the twelve (12) months before the event giving rise to the claim. The platform is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded by law.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. By using Enyare you acknowledge that personal data is processed as described there, including the use of messaging providers such as WhatsApp (Meta) and Twilio to deliver appointment confirmations and reminders.

You may stop using Enyare at any time. A provider may close its account by contacting us. We may suspend or terminate access if these Terms are breached, if required by law, or to protect the platform and its users.

On termination, we will handle any personal data in accordance with the Privacy Policy and applicable retention rules.

We may update these Terms from time to time. We will post the current version on this page and indicate the date of the last update at the top. Your continued use of the platform after a change takes effect constitutes acceptance of the updated Terms.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Panthra regarding the platform and supersede any prior agreements on the same subject.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of it.

These Terms are governed by the laws of the Argentine Republic, without regard to conflict-of-law rules. Any dispute arising from these Terms or the use of the platform shall be subject to the competent courts of the Argentine Republic, unless mandatory law provides otherwise.

If you have questions about these Terms, contact us at contact@panthratech.com.